Procedure for calculating the room rate in hotels

 

ACCOR is a public limited company, registered in the Trade and Companies Register under number RCS Nanterre 602 036 444, with its headquarters at 82, Rue Henri Farman CS20077 - 92445 Issy-les-Moulineaux - France and the intra-Community VAT ID FR 93 602 036 444 , entered in the register of travel agencies and other tour operators under the number IM091100035. Guarantor: WHITE ROCK Insurance PCC Limited - Suite 913 Europort - GX11 1AA GIBRALTAR. Insurer: ALLIANZ GLOBAL CORPORATE & SPECIALTY, Tour Opus, 77 Esplanade du Général de Gaulle, 92081 Paris La Défense (hereinafter "ACCOR S.A.").

(Contact details: Phone: +33 (0) 1 45 38 86 00)

 

1. Preamble

1. Before ordering services, guests declare that the reservation of these services is for their own personal use.

2. As consumers, guests have certain rights which would be challenged if the reserved services were used for commercial, industrial, business, professional or agricultural activities.

3. All information available on the Website and Mobile Services to reserve services is displayed in French and several other languages.

4. The guests confirm that they have the legal capacity to be bound by these terms and conditions.

5. Guests agree that ACCOR S.A. Conditions of Sale and the Conditions of Sale for the room rate reserved at the time of reservation; no reservation is possible without this consent.

6. Guests have the option of saving and editing these terms and conditions using the standard functions of their browser or computer.

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1. ACCOR S.A. publishes and operates the hotel reservation website all.accor.com and the Accor Mobile Service.

1.1 Accor Services

2. The website and mobile services give users the opportunity to visit the various hotels operated by ACCOR S.A. Reserve rooms under guided brands.

3. Other services can be provided by partners of ACCOR S.A. Reserved through the website or mobile services. Reservations are made directly between the guest and the partners of ACCOR S.A.

4. The guest confirms that ACCOR S.A. to have obtained all the necessary information on the website or via mobile services.

5. All reservations made via the website or mobile services are an implicit sign of knowledge and full and unconditional acceptance of these terms and conditions and the conditions of sale at the reserved room rate.

6. The website and mobile services contain the following information:

  • The legal notice that precisely identifies ACCOR S.A. and the name of the company, the address at which it operates, its e-mail address and telephone number, its registered office, its individual VAT ID, a reference to its entry in the register of travel agencies and other tour operators, as well as, if different, the address of the institution responsible for the offer, the name and address of the guarantor of the financial guarantee for ACCOR SA, the name and address of the insurer for personal and professional liability insurance of ACCOR SA
  • The main features of the room offered (depending on the hotel chosen, the hotel's facilities can be viewed during the reservation phase)
  • Additional services offered (only valid on the website)
  • Prices
  • Payment Methods
  • General conditions of sale and conditions of sale for the reserved room rate
  • Validity of offer and price
  • Minimum length of the proposed contract, if applicable
  • Payment methods accepted.

7. The most important features of the offered room, the prices and available dates of the room are displayed on the hotel website during the reservation process.

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1.2 Partner Services

1. ACCOR S.A. enters into partnership agreements with third party travel websites. These partnerships are intended to offer the customer the opportunity to search for rooms in hotels of the various brands of ACCOR S.A. via services on partner websites and mobile services. to search for them, select them and contact ACCOR S.A. directly. to reserve without leaving the interface of the partner website or the mobile services.

2. The website and mobile services allow users to reserve rooms in the hotels of the various brands managed by ACCOR S.A.

3. The guest confirms that ACCOR S.A. to have obtained all the necessary information on the website or via mobile services.

4. For each reservation of rooms in the various ACCOR S.A. Hotel brands through a partner's website or mobile services must comply with the partner's respective terms and conditions, the conditions of sale of the reserved rate and the ACCOR S.A. conditions of sale. read and unreservedly accepted.

5. The following information is displayed in the various steps of the reservation process via the partner service on the website or the mobile services for each partner:

  • - Identification of ACCOR S.A. with the name of the company, the address at which it operates, its e-mail address and telephone number, its registered office, its individual VAT ID, a reference to its entry in the register of travel agencies and other tour operators, and if so notwithstanding, the address of the institution responsible for the offer, the name and address of the guarantor of the financial guarantee for ACCOR SA, the name and address of the insurer for personal and professional liability insurance of ACCOR SA
  • The main features of the room offered (depending on the hotel chosen, the hotel's facilities can be viewed during the reservation phase)
    • Prices
    • Payment Methods
    • General conditions of sale and conditions of sale for the reserved room rate
    • Payment methods accepted.

6. The most important features of the offered room, the prices and available dates of the room are displayed on the hotel website during the reservation process.

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2. Definitions

The terms used in this document are defined as follows:

"Confirmation of receipt":
An email sent to the Guest from the Accor website or Mobile Services with a summary of the Guest's reservation and confirmation of its receipt on the Accor website or Mobile Services.
For the partner services, this is the one provided by ACCOR S.A. Email sent to the guest summarizing the guest's reservation through the service available on a partner's website or mobile services and received by ACCOR S.A. approved.
"Conditions of sale for the reserved tariff":
Certain conditions for each reservation made by a guest in relation to the payment of the reservation or the possibility of modification or cancellation.
"Booking confirmation":
A virtual document with a summary of the services reserved by the guest via the website or the mobile services, possibly including the guest's bank card number in connection with a prepayment or guarantee. The acceptance of the reservation confirmation by the guest represents a contractual obligation.
"Guest":
Any individual acting for purposes outside the scope of his trade, industrial, business, professional or agricultural activity.
"E-mail":
Any message sent by a public communications network and stored on a network server or in the recipient's workstation device until it is retrieved by the named recipient in text, voice, sound or image format.
"Reservation order":
From the guest via the website or mobile services of ACCOR S.A. or an order sent to their partners to reserve a hotel room.
"Partner":
Service providers (i) who are available via the Accor website or mobile services and / or (ii) offer users the opportunity to access the website or mobile services via their own websites, mobile services or another tool, this includes in particular Tour operators, car rental companies, train and airline ticket providers and price comparison websites.
"Online reservation":
Reservation of hotel rooms through the virtual reservation form on the website or through the ACCOR S.A. Mobile Services or their partners.
"Power":
Reservation of hotel rooms, the main features of which are displayed on the Accor website or in Mobile Services.
"Partner Service":
The reservation of hotel rooms, the main features of which are included in the lists on the website, in the mobile services and / or in another partner tool.
"Mobile Services":
All services and protocols that enable the connection of mobile devices to the Internet and, in particular, the viewing and reservation of the services provided by ACCOR S.A. enable hotel services provided.
"Website":
From ACCOR S.A. Electronic service operated on the Internet and available at all.accor.com.

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3rd subject

1. In these terms and conditions, the rights and obligations of the parties in the context of remote reservation of the services provided by ACCOR S.A. and its partners via the website and the mobile services.

2. They concern all steps between the parties that are necessary for the reservation and the period after the reservation.

3. Guests confirm that they have read and accepted these terms and conditions and sales conditions for the reserved room rate, which can be found on the website and on Mobile Services. These terms and conditions also include the statutes for the protection of personal guest data. By accepting these terms and conditions, guests expressly accept the provisions of these statutes.

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4. Scope of application

These conditions of sale apply to everyone via the Internet, via the website or via mobile services of ACCOR S.A. and their partners.

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5. Duration

1. These conditions of sale apply for the entire period in which the services of ACCOR S.A. and its partners are available on the website and in the mobile services.

2. ACCOR S.A. reserves the right to temporarily or permanently switch off access to its website and / or to mobile services or to the online booking area without prior notice.

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6. Contestability of the conditions of sale

The version of the conditions of sale that is binding for the guest is in any case the one in force at the time of the reservation via websites or mobile services.

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7. Reservations

1. Guests choose the services displayed on the website or mobile services of Accor and its partners.

2. Guests confirm that they are aware of the nature, purpose and reservation methods of the services available on the website or mobile services of Accor or its partners and that they have requested and received the information necessary to make the reservation in full knowledge of the facts.

3. On the website, guests as natural persons and for their own personal needs can reserve a maximum of 3 (three) rooms per reservation, and a maximum of one (1) room on a single mobile service. For reservations related to business groups, conferences, seminars, etc., use the Accor PRO Solutions section of the all.accor.com website.

4. The guests are solely responsible for the selection of services and the suitability of such services for their needs. In this regard, ACCOR.S.A. any liability.

5. At the end of the reservation process, the reservation is deemed to have been accepted by the guest.

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8. Reservation process

8.1 Accor Services

1. Guest reservations are made using the reservation form available online on the Accor website or Mobile Services.

2. Upon receipt of the reservation form or reservation order, or when an advance payment is made online by bank card at ACCOR S.A. a reservation is deemed to have been made.

3. Before making a reservation, guests must fill in the information required on the reservation form or reservation order.

4. Guests testify that the information they provide is correct and free of errors.

5. The reservation process consists of the following main steps:

  1. Step 1: Find a hotel, select a room and a room rate.
  2. Step 2: Select one or more additional services, if applicable (only applies to the website).
  3. Step 3: Only for online reservations - check the details of the reservation, total price and the associated conditions of sale and make any necessary changes to the selection (room, room price, additional services).
  4. Step 4: Fill in customer details and information.
  5. Step 5: If a guarantee or prepayment is required, enter your credit card details.
  6. Step 6: Before confirming the reservation, read and accept the conditions of sale as well as the conditions of sale for the reserved room rate.
  7. Step 7: Reservation confirmation by the guest.

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8.2 Partner Services

1. Guest reservations through partner services are made using the reservation form available online on the Website or Mobile Services.

2. Upon receipt of the reservation form or reservation order, or when an advance payment is made online by bank card at ACCOR S.A. a reservation is deemed to have been made.

3. Before making a reservation, guests must fill in the information required on the reservation form or reservation order.

4. Guests testify that the information they provide is correct and free of errors.

5. The reservation process consists of the following main steps:

  1. Step 1: Find a hotel, select a room and room rate.
  2. Step 2: For online reservations only - check the details of the reservation, total price and the associated conditions of sale and make any necessary changes to the selection (room, room price, additional services).
  3. Step 3: Fill in customer details and information.
  4. Step 4: Before confirming the reservation, read and accept the ACCOR sales conditions and the sales conditions of the respective partner for the reserved room rate.
  5. Step 5: If a guarantee or prepayment is required, enter your credit card details.
  6. Step 6: Reservation confirmation by the guest.

9. Confirmation of receipt of the reservation

1. The website and mobile services of Accor or its partners will immediately confirm receipt of the guest's reservation by sending an email to the email address previously entered by the guest.

2. In the case of online reservations, the confirmation of receipt of the reservation sent by e-mail contains the contract offer, the reserved services, the prices, the conditions of sale accepted by the guest for the selected room rate, the date of the reservation, information on the after-sales service and the Include the address of the hotel provider's business premises to which the guest should send any complaints.

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10. Customer service

Complaints regarding hotel reservations are handled by customer service.

To do this, go to the support area

How to write to us:

Clientèle Réservation service
2 Rue de la Mare Neuve
91021 Evry, FRANCE

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11. Cancellation or change by the guest

1. Guests are advised that, according to § L. 221-28 of the French Consumer Protection Act, they are not entitled to the withdrawal provided for in § L. 221-18 of the French Consumer Protection Act.

2. The conditions for canceling or changing a reservation are set out in the conditions of sale for the reserved room rate.

3. Reservations with prepayment cannot be changed or canceled; Amounts paid in advance as a deposit cannot be refunded. This is shown in the conditions of sale for the relevant room rate.

4. If permitted by the conditions of sale of the relevant reserved room rate:
Reservations can be canceled directly on the website or on Mobile Services in the "Review or cancel your reservation" section
- Changes to a reservation can be made directly with the hotel, whose telephone numbers are listed in the reservation confirmation received by email.

5. If the guest ends the stay prematurely, the agreed price must be paid in full. For this reason, no refunds will be given for reservations made with prepayment.

6. Unless expressly stated otherwise, guests must vacate their room on the last day of their reservation before noon. If this does not happen, an additional night will be charged.

7. Reservations apply to the respective person and cannot be transferred to third parties, neither for free nor for a fee or for advertising purposes.

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12. Hotel stay

1. In order to comply with regulations, guests in certain countries may be required to fill out a police registration slip upon arrival at the hotel. For this purpose, guests are asked to provide proof of identification so that it can be determined whether or not they have to fill out a registration form.

2.Some hotels allow certain pets on condition that they are kept on a leash or cage in public areas (see the hotel information sheet on their website or Mobile Services to find out whether a hotel allows pets or not). For reasons of hygiene, pets are not allowed in restaurants and dining rooms.

3. The guests undertake and agree to use their room responsibly. For this reason, the hotelier will ask a guest who does not behave in accordance with the accepted norms of behavior and public order to leave the hotel without any compensation or refund being made in the event of a payment already made. If no payment has yet been made, the guest has to pay for the nights already spent before leaving the hotel.

4. Some Accor hotels have internal rules for guests. The guests agree to these and undertake to observe these rules. If a guest fails to comply with a provision of internal rules, the hotelier is forced to ask the guest to leave the hotel without any compensation or reimbursement being made in the event of a payment that has already been made.

5. Some hotels offer their guests free or paid WLAN access to connect to the Internet. The guests agree to ensure that the computer resources made available to them by the hotel are not used for the replication, representation or transfer of works or objects or for the communication thereof to the public, which are protected by copyrights or related rights of texts, images, photos, musical works, audiovisual works, software or video games, for example, without obtaining the authorization of the copyright holders specified in books I and II of the French Intellectual Property Code, if such authorization is required. Guests failing to comply with the above obligations will be found guilty of copyright infringement (Article L. 335-3 of the French Intellectual Property Code) with a fine of EUR 300,000 and a prison sentence of 3 years is occupied. Guests are also obliged to observe the security guidelines of the hotel's Internet provider and the rules for the use of security resources, the purpose of which is to prevent the unauthorized use of computer resources, and to refrain from all actions that are intended to make these resources effective undermine.

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13. Warranties

1. The guest receives a contractual guarantee applicable to the service.

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14. Responsibility

14.1 General information

1. Photos of Accor or its partners displayed on the website and on Mobile Services are exemplary only. Every effort is made to ensure that the photos, images and texts used to depict hotels give the most accurate impression possible of the selected accommodation, but deviations may arise, in particular due to the replacement of furniture or possible renovations.

2. For the non-fulfillment or insufficient fulfillment of the reservation in cases of force majeure, unforeseeable or surmountable acts of third parties or acts of guests, in particular in the event of unavailability of the Internet, inability to access the website, external intrusion, computer viruses or the unauthorized advance payment by the The cardholder's bank is taken over by ACCOR SA no liability.

3. Hyperlinks may be links to websites other than those of ACCOR S.A. or from Mobile Services. For the content of these websites or for the services offered on them, ACCOR S.A. no responsibility.

4. Reservations or payments that are illegal, ineffective, incomplete or fraudulent for a reason attributable to the guest will result in the cancellation of the order at the expense of the guest, without prejudice to any civil or criminal proceedings against the guest.

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14.2 Partner Services

1. In addition to the provisions set out above, partners are responsible for promoting the offers published on their websites, mobile services and / or other tools for accessing the website and / or mobile services.

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15. Complaints

1. Complaints about the non-provision or inadequate provision of hotel services are to simplify the processing of ACCOR S.A. within eight days of the date of departure from the hotel by notification either directly to the hotel or to the customer service address given above.

2. Accor Hotels are operated by companies legally authorized by ACCOR S.A. are separated; therefore, liability for potential damage to guests rests solely with them. In the event of legal disputes, guests must therefore only contact the company that operates the hotel in which they stayed.

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16. Prices

1. Prices in connection with the reservation of services are displayed before and during the reservation.

2. The prices shown are per room for the selected number of people and for the selected date.

3. Rates are confirmed to guests in the hotel's accounting currency, including all taxes, which in some cases may differ from the hotel's local currency, and are only valid for the period shown on the website or on Mobile Services.

4. If payment is made to the hotel in a currency other than the currency confirmed in the reservation, the guest is responsible for the exchange fees.

5. Unless otherwise indicated in the hotel, all reservations are to be paid for in the hotel's local currency, regardless of their origin.

6. Unless otherwise stated on the website, additional services (breakfast, half board, full board, etc.) are not included in the price. Unless otherwise stated on Mobile Services, breakfast is not included in the price.

7. The visitor's tax stated on the tariff page must be paid directly to the hotel, except for online prepayments where this amount may already be included in the room price.

8. The prices include the VAT applicable on the day of the reservation; Changes to the sales tax rate are automatically displayed in the prices shown on the billing date.

9. Changes in statutory or regulatory taxes imposed by the relevant authorities or the introduction of new taxes of this type are automatically reflected in the prices shown on the settlement date.

10. The conversion into foreign currency is only indicative and is not contractually binding. Only the currency confirmed at the time of reservation is guaranteed (if this currency is different from the currency used at the hotel, potential exchange fees will be borne by the guest).

11. If it is noted for a room rate that payment has to be made on arrival at or departure from the hotel and the guest's currency does not correspond to the hotel's currency, then the room rate charged by the hotel may differ from the room rate displayed at the time of reservation possible differences between the exchange rate on the date of reservation and the dates of the hotel stay.

12. When confirming the guest's reservation, ACCOR S.A. the total amount of the order.

13. Depending on the city / country, room prices can increase due to various taxes. The guest undertakes to pay the various taxes without objection to ACCOR S.A. to pay.

14. Certain promotional offers available on the Internet are only sold over the Internet, i.e. by way of distance selling, but in no case at the reception in the hotel.

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17. Payment

1. Except in the case of special conditions or special prices, guests provide their bank details as a guarantee for the reservation, using a credit card or charge card (Visa, MasterCard, American Express, Diners Club etc.) depending on the hotel selected. For this purpose, enter the card number without spaces, its expiry date and the security code of the card as a prepayment via the Ogone / Ingenico Payment Services or Cybersource Payment platforms in the designated area (secure entry via SSL encryption). The hotel will ask for it ID to avoid credit card fraud.

2. Payment will be debited at the hotel during the stay, except in cases of special conditions or special prices, in which the payment is made at the time of reservation (online advance payment for certain room rates). This prepayment serves as a deposit. In the case of a room rate not paid online, the hotel can request a deposit from the guest upon arrival or a power of attorney to debit the credit card as a guarantee for the payment of the amounts corresponding to the services provided by the hotel.

3. Members of ACCOR S.A. Hotel loyalty programs can use their points to reserve all or part of a stay through the Accor website or Mobile Services under the following conditions:

  • - you have reached 2000 points (the number of points serves as evidence)
  • - the selected hotel is operated under one of the brands listed below that participate in the above program: Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Suite Novotel, Mercure, Adagio, ibis, ibis Styles and Thalassa Sea & Spa. There are some exceptions (see excluded hotels).
  • - The reserved room rate in the hotel selected by the guest can be offset against points, subject to availability. If the words "rate not eligible for use of points" are displayed on the page with the available room rates, then the room rate cannot be offset against points.
ALL points used in this way will be debited from the account at the time of reservation. Points used can only be re-credited to valid cards if the reservation relates to a room rate that can be canceled or changed, and if the cancellation or change is made before the date of arrival at the hotel.
Room rates that are prepaid, cannot be canceled, changed, or are non-refundable cannot re-credit points.

Points can only be credited for the part of the reservation paid for by credit card.

When using points, there is no monetary transaction of any kind, not even change is given.

For any questions related to the use of points to reserve a hotel stay, guests should use the appropriate complaint form in the Help and services section of the website or Mobile Services.

It should be pointed out that the use of hotel checks, in particular those issued by ACCOR S.A. Hotel loyalty program is limited to expenses paid locally at the hotel. Under no circumstances can these hotel checks be used to prepay all or part of a hotel stay or to guarantee a reservation.

4. In the event of a no-show ("no-show", reservation not canceled, guest does not arrive), if a reservation has been guaranteed by credit card, the hotel will reimburse the guest's credit card used to guarantee the reservation with a compensation fee equal to the price strain for the first night. Further reserved nights will be canceled free of charge, unless otherwise stipulated in the conditions of sale of the reserved room rate.

5. To secure online payments by credit card, ACCOR S.A. commissioned the payment service provider Ogone / Ingenico Payment Services and Cybersource. The validity of the guest's payment card is checked by Ogone / Ingenico Payment Services and Cybersource. Payment cards can be rejected for various reasons: stolen or blocked card, credit limit reached, input error, etc. In the event of a problem, guests must contact both their bank and the hotel to confirm the reservation and the method of payment.

6. If a guest reserves several rooms, but prepayment is only required for one of these rooms, for example, the payment card used on the Ogone / Ingenico Payment Services or Cybersource platforms can be used to prepay the room in question; at the same time, the specified payment card serves as a guarantee for the other rooms. However, this paragraph does not apply to mobile services.

7. At the time of prepayment, the amount charged for the reservation includes the price of the room, the taxes associated with the room, the price of breakfast, if breakfast has been selected, the taxes associated with the breakfast and any additional services selected by the guest (such as mentioned in section 15.6).

8. If online advance payment of the room rate is required, the amount paid in advance, namely the deposit, will be debited at the time of reservation.

9. Some hotels issue invoices / statements electronically. The original file is confirmed and can be obtained online from the email address provided by the hotel.

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18, retention - archiving

1. ACCOR S.A. ensures the archiving of the document for a period of ten (10) years that confirms and guarantees the conclusion of a contract for an amount of one hundred and twenty (120) euros or more for the period from the conclusion of the contract to the use of the services access to this document at any time during this period.

2. Contract documents are archived electronically or in paper form.

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19. Privacy and Protection of Personal Information

1. ACCOR S.A. is responsible for the personal data processed by it.

2. On every form with personal data, an asterisk indicates to guests whether an entry is optional or mandatory.

3. If information marked as mandatory is not provided, ACCOR S.A. may not be able to register the reservation, manage the guest's participation in the loyalty program, or handle the guest's complaints.

4. The processed data is intended for ACCOR S.A., its group companies, partners, service providers (in particular online payment services) and hotels.

5. Service companies and hotels can be located outside the European Union. It applies that the ACCOR S.A. collected data (personal data, contact information, personal and professional data, economic and financial information) can be transferred to non-EU countries that may not offer an adequate level of data protection. The data can be transmitted to partners based in any country worldwide in order to provide the services from which the guest would like to benefit, if this is within the scope of fulfilling the contractual relationship between ACCOR S.A. and the guest or based on contractual relationships between ACCOR S.A. and a third party is necessary in the interests of the guest.

6. Within the framework of pre-contractual measures for the purpose of making reservations or executing the hotel reservation contract, each of them, insofar as they are concerned, can be recipients of identification data, personal and professional data as well as economic and financial information, in particular for purposes such as hotel reservation, management of Loyalty program and complaint management.

7. ACCOR S.A. has received authorization from the French data protection authority CNIL (Commission nationale de l'informatique et des libertés) (decision DF-2014-345 of June 4, 2014) to grant ACCOR S.A. allows the transfer of the above-mentioned customer data categories for the purposes of customer relationship management, reservation, management of guest preferences and management of marketing and promotions in all countries in which subsidiaries, service providers and franchise hotels of ACCOR S.A. are resident.

8. Customers can use ACCOR S.A. authorize you to pass on your personal data to third parties in accordance with the data protection declaration.

9. In particular, in the course of online payments, guests' bank details must be transferred to the hotel's bank by the payment service provider (Ogone / Ingenico Payment Services or Cybersource) in order to execute the hotel reservation contract. The guests are informed that this data transfer can therefore take place in other countries in which there is insufficient protection of personal data, as understood by the French data protection law. However, guests agree to this transfer as it is necessary for their reservation. Ogone / Ingenico Payment Services and Cybersource as specialized companies have joined ACCOR S.A. obliged to take all possible security measures so that the confidentiality of data in the above-mentioned transmissions is respected.

10.Guests have the right to object to the use of their data for legitimate reasons, as well as the right to question it, access it and rectify it by emailing [email protected] . In particular, ACCOR S.A. Send guests their newsletter, special offers and questionnaires by email after a hotel stay. There is a link at the bottom of every commercial marketing email that allows guests to unsubscribe.

11. Some Accor Hotels process personal data for preventive purposes and for the safety of property and people, as well as to respond to outstanding claims. For these reasons, a hotel may decide to "blacklist" guests whose behavior was inappropriate for the following reasons: aggression and rudeness, failure to comply with the hotel contract, failure to comply with security rules, theft, damage, vandalism or payment problems. These data are mandatory. The status of guests on the blacklist can cause a hotel from which the list originates to refuse to reserve a guest if the guest returns to the same hotel for a period of 122 or 450 days, depending on the justification, (in cases aggression against employees and / or other guests, involvement in a fight on the premises of the hotel, insults, threats or threatening behavior towards employees and / or other guests, noisy behavior that disturbs other guests, damage to safety devices, unnecessary triggering of safety devices or other actions that create a safety risk for employees and / or other guests). Data relating to the identity and status of a guest on the blacklist are intended for authorized employees of the hotel in which the list was created, as well as for ACCOR S.A. and for your hotel reservation service providers, who may be based outside the European Union in Morocco, a country without equivalent protection, or in the USA. Data transfers to Morocco are contractually regulated by the standard contractual clauses established by the European Commission between the client and subcontractor. Data transfers to the USA are made to a legal entity that is subject to the Safe Harbor rules.

12. The guidelines for the protection of personal data can be found in the "Statute for the protection of personal guest data".

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20. Evidence regulation

1. Entering the required bank details and accepting these terms and conditions, terms and conditions of sale of the reserved tariff as well as the reservation form or the reservation request and specific conditions sent by e-mail from ACCOR constitute an electronic signature that corresponds to a physical signature on paper between the parties .

2. The information in the IT systems of ACCOR S.A. The electronic records stored are protected by an appropriate level of security and are considered evidence of communication, orders and payments between the parties.

3. Guests are hereby informed that their IP address will be recorded at the time of reservation.

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21. Relocation

If the selected hotel is not available or in cases of force majeure, the hotel reserves the right to accommodate the guest for the entire period or part of it in a hotel of the same category for the same type of services. Any additional costs for rooms, transport between the two hotels or telephone calls are to be borne by the selected hotel.

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22. Force Majeure

1. Force majeure is an occurrence of an unforeseeable and insurmountable nature that is beyond the control of the parties involved and prevents either the guest or the hotel from fulfilling the respective obligations under the contract. Cases of force majeure or incidental events are those that would be immediately recognized as such by the French courts.

2. Neither party is liable to the other party for non-compliance with obligations resulting from force majeure. It is expressly stated that in the event of force majeure the parties are released from their mutual obligations and that each party bears the resulting costs itself.

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23. Dispute Resolution

1. In the event of a dispute in connection with these terms and conditions, guests of ACCOR S.A. Informed about the possibility of using traditional arbitration or alternative methods of dispute resolution in accordance with the conditions set out in Book VI, Title I of the French Consumer Code.

2. Guests are asked to first contact customer service or the hotel to resolve the dispute amicably. In the event of a negative answer or no answer within sixty (60) days, guests have the option of contacting the Mediator for Travel and Tourism of the ACCOR Group, the hotels run by the Accor Group or the franchise hotels who have opted for arbitration by the Mediator for Travel and Tourism. Contact and claim details for the Mediator for Travel and Tourism can be found on the Support tab. Guests can contact the mediator within twelve (12) months of the first request.

3. ACCOR S.A. also informs its guests that they can use the European platform for online dispute resolution (ODR). You can access these via the following link: http://ec.europa.eu/consumers/odr/.


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24. Applicable Law

The sales conditions of ACCOR S.A. are subject to French law without affecting any mandatory protective provisions that may apply in the guest's country of residence.

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25. Completeness of the contract

25.1 General information

1. These ACCOR S.A. conditions of sale, the conditions of sale of the room rate reserved by the guest and the reservation form or reservation order express the obligations of the parties in their entirety.

2. General or specific conditions put forward by the guest cannot be included in these terms and conditions.

3. The following documents, in descending order of precedence, represent the contractual obligations between the parties: Reservation form or reservation order (which contain the specific conditions of the reserved room rate) and these terms and conditions.

4. In the event of a conflict between the reservation form and the terms and conditions, only the provisions of the reservation form apply to the obligation in question.

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25.2 Partner Services

1. In the event of a conflict between the General Terms and Conditions or the Conditions of Use of the Website or Mobile Services or the Conditions of Sale of a Partner and these Conditions of Sale of ACCOR S.A. Only the provisions of these conditions of sale apply to the obligation in question.

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26. Nullity

1. If one or more provisions of the ACCOR S.A. Conditions of Sale are invalid or are declared invalid under the application of a law or regulation or by a final decision of a court with appropriate jurisdiction, the remaining provisions retain their validity and scope.

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27. Language

1. The source language is French.

2. If the sales conditions of ACCOR S.A. translated into a foreign language, the French language will prevail over any translation in the event of any dispute, litigation, difficulty in interpreting or performing these conditions and, more generally, in relation to the existing relations between the parties.

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28. Further developments / changes to the terms and conditions for online sales

These conditions for online sales can be revised at any time by ACCOR S.A. can be changed and / or supplemented. In this case, the new version of the ACCOR S.A. online sales conditions will be applied. put online and applies to all guests automatically with immediate effect. This does not apply to reservations made prior to the online publication of the conditions. For these, the previously accepted version of the conditions continues to apply.

Guests are also advised to read the supplementary conditions of sale for the respective room prices, room types or service types shown in the price list.

Sales conditions for thalassotherapy packages

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